Tuesday, 7 February 2012

Back on broadband – at last

Hooray! We’re back on broadband after two weeks of purdah. Our phone line went down and getting it back was a truly exhausting marathon. I spent ages on the phone going through automatic menus then speaking to completely unsympathetic call centre operatives.

The first one more or less told me to get lost –“Get an electrician who is a former BT engineer.” I later discovered this was the wrong answer. He should have done some tests on my line and then called in BT Openreach. Of course, that would have been at their expense not mine.

Anyway, it took one IT expert, one electrician, BT Openreach and finally a qualified telephone engineer to sort us out. Now business as usual will resume.

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